Careers at AHM
AHM Furniture Service is headquartered on the northwest side of Houston in the Jersey Village area and, as of 2026, proudly serves customers in 38 states—with continued growth nationwide.
At AHM, quality is the keystone of everything we do. From hand-selected materials and products to personalized, top-tier customer service, our team understands that values, talent, and attention to detail are what set us apart in the furniture repair, restoration, and service industry.
Our customers trust that they receive the highest level of care, and we strive every day to deliver on that promise. We aim for excellence, encourage accountability, invite collaboration, and pursue innovation in everything we do. We are grateful for the customers, clients, and team members who make up the heart of AHM.
We are a family-owned, Christian company and a proud second-chance employer—committed to creating opportunities while serving others with integrity and purpose.
At AHM, we strive to be a light in our industry—serving with excellence, so that our work speaks for itself and reflects the values we stand on.
Client Services Specialist
Remote
Position Summary
AHM Furniture Service is seeking a dynamic, detail-oriented, and client-focused Client Services Representative to support and grow our client relationships. This role is responsible for onboarding new clients, providing ongoing support and training, managing escalations, and identifying sales opportunities across warranty services and retail stores. The Client Services Representative acts as the primary liaison between clients and internal departments, ensuring high satisfaction and retention while driving business growth.
Essential Duties & Responsibilities
Client Relationship Management:
• Build and maintain strong, long-term relationships with clients by understanding their goals and providing ongoing, proactive support.
• Onboard new clients by guiding them through setup, facilitating training, and ensuring a seamless transition.
• Serve as the voice of the client within AHM, advocating for their needs and ensuring their expectations are met.
• Conduct regular client check-ins and meetings to foster engagement and satisfaction.
• Review client portals for accuracy, ensuring that data and contact information are always current.
Client Support & Training:
• Respond to client emails in a professional, timely, and solutions-focused manner.
• Facilitate or participate in client meetings, including virtual training sessions, onboarding calls, and service reviews.
• Own and manage the “More Information Needed from Client” queue in Service Hub, ensuring timely resolution.
• Train clients on common system errors and provide feedback to prevent recurring issues.
• Document and report out on new clients added each month and track their onboarding progress.
Service Hub & Internal Coordination:
• Act as the liaison for clients within Service Hub, ensuring accurate and clear client notes, contact records, and ticket updates.
• Manage client escalations, working collaboratively with internal departments to resolve concerns promptly and effectively.
• Monitor client feedback and satisfaction trends to identify and address any service delivery issues.
Sales & Business Development:
• Identify upselling and cross-selling opportunities.
• Research, network, and cold-call prospective clients to grow AHM’s client base.
• Support sales initiatives by identifying potential leads from existing relationships and new markets.
• Assist in developing client-specific solutions that align with AHM’s service offerings and client needs.
Education, Experience and Training
Education:
High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or related field preferred.
Experience:
• 2+ years in a customer-facing role such as Client Services, Account Management, or Sales Support.
• Experience in the furniture, warranty, or service industry is a plus.
Technical Proficiency:
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Working knowledge of Google Sheets and web-based CRM tools (Service Hub preferred).
• Must have access to a reliable home office setup with a computer, dual monitors, and high-speed internet.
Skills:
• Excellent communication skills, both written and verbal.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High level of professionalism, emotional intelligence, and client-first mentality.
Other:
• Valid driver’s license (if occasional travel to client sites is required).
• Willingness to learn and adapt to new systems and client needs.
Work Environment & Physical Requirements
• Remote work with occasional virtual meetings and potential in-person visits.
• Ability to sit, type, and work at a computer for extended periods.
• Sedentary work with occasional lifting up to 10 lbs.
Why Join AHM Furniture Service?
At AHM, we are passionate about delivering exceptional service and building lasting partnerships with our clients. As a Client Services Representative, you will play a key role in shaping the client experience, driving growth, and contributing to the continued success of our team.
To Apply:
Submit your resume and a brief statement of interest at the apply link below: