My experience with the technician was remarkable. He was here on time. He was kind. He was courteous and he did a phenomenal job. I know His name was Joe because he introduced himself as soon as he came in. He fixed the product we were concerned with, and I happen to mention to him that every time my recliner goes up and down it makes the squeaky noise, so of course Joe fixed it. With his own personal solution, he did a great job. I have to say top notch Service from a top-notch guy!!! Sincerely, Kim