Shop Administrator

Houston, TX

Position Summary

· Required to coordinate efficiently with Logistics, Commercial, and Residential Shop Managers.
· Administrative Support for Logistics, Shop and Warehouse Managers, and Commercial and
Residential Sales teams
· Effectively communicate with Customer Care Team, Managers, Department Leads, Sales
Team, and Administrative Team to ensure optimal customer experience.
· Communicate KPI’s with Shop/Warehouse Managers and Sales Manager
· Complete, compile, and submit detailed data entry and reports required by AHM
Administration team, including verifying completed tech reports, PTO requests, and
reimbursement forms

Essential Duties & Responsibilities

· Communicate with retail clientele and vendors to resolve any technical issues and/or concerns,
schedule in-shop repairs for retail customers
· Availability to work overtime and/or available for on-call rotations. Overtime and on-call
requirements include work after regular work, hours, weekends, evenings, and holidays.
· Attendance and participation in all AHM training meetings to ensure adherence to all AHM
protocols and quality expectations.
· Additional tasks as assigned.

Education, Experience and Training

· A High School Diploma or equivalent required
· Main competencies: teamwork, detail oriented, effective communication (both written and
oral), analytical capability, self-motivation and self-control, initiative, planning and problem
solving, and customer focus in a fast-paced, results driven environment.
· Experience in Microsoft Office and Google Sheet preferred
· Familiarity with DispatchTrack (preferred