Dispatching Specialist

Houston, TX

Position Summary

This job is suitable for you if you are:
• A proven team leader
• Strategic and analytical
• Organized and thrive in a fast-paced environment.
• An active listener with critical thinking skills
• Solution-oriented and task driven · Sound work-ethic
• Effective time-management skills
• Excellent communicator, especially when under pressure to deliver

Essential Duties & Responsibilities

• Manage service routes of Technicians
• Effectively communicate with Department Leads and Technicians
• Rectify service scheduling conflicts
• Create and implement new processes to further develop and grow the capacity & efficiency of
the scheduling department
• Strategize with company leaders to improve the Dispatching Departmental goals and
accomplishments
• Oversee database management
• Responsible for customer relationships pertaining to dispatching

Education, Experience and Training

• 2-3 years in managing an in-home service team, including scheduling routes and responsible
for quality of work. (This experience does not have to be specific to the furniture repair
industry).
• 2 Years in customer service-related field
• High quality written and verbal communication skills · Must be able to lift and move furniture
up to 100 lbs.
• High School Diploma or GED equivalent
• Bi-lingual preferred
• Office hours are Monday – Friday 7:30 – 5; must be available to accept calls from technicians
and management on weekends