Careers at AHM
AHM Furniture Service is located on the NW side of Houston in the Jersey Village area. At AHM, quality is the keystone of everything we do. From hand-picked materials and products to top-notch personalized customer service, the team at AHM Furniture Service understands that values, talent, and attention to detail are what separates us from any other furniture repair,restoration, or service company.
Our customers trust that they receive the best care in furniture repair and customer service from AHM. We aim for excellence. We encourage accountability, invite collaboration, and seek out innovation. We are grateful to our customers, clients and staff that make up the heart of AHM.
We are a family owned, Christian company. We are a second-chance employer.
Customer Care Specialist
Houston, TX
Position Summary
AHM Furniture Service is seeking a professional, motivated, and customer-focused Care Team Representative to join our growing team. This role serves as a vital liaison between AHM and our clients by managing customer claims, scheduling inspections, generating estimates, and ensuring a high level of service throughout the repair process. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and demonstrates excellent communication and problem-solving skills.
Essential Duties & Responsibilities
• Schedule and coordinate on-site furniture damage inspections.
• Create and manage detailed service tickets, including uploading relevant photos.
• Generate and submit comprehensive repair estimates, including item values and repair costs.
• Communicate with clients to answer inquiries and resolve concerns before, during, and after service.
• Review warranty terms, customer claims, and technician reports to determine appropriate claim resolutions.
• Compose professional and grammatically correct emails, notes, and written correspondence.
• Maintain accurate claim records and customer interactions in the CRM.
• Collaborate with internal departments and technicians to obtain necessary documentation or clarification.
• Participate in AHM training and adhere to all protocols and quality standards.
• Upsell services to customers and facilitate payment collection for inspections and repairs.
• Identify and pursue opportunities to grow department revenue through client referrals, networking, and outbound calls.
• Perform additional administrative and customer service duties as assigned.
Education, Experience and Training
Education:
High School Diploma or GED required; post-secondary education preferred.
Experience:
• Minimum 2 years of customer service experience; call center experience preferred.
• Background in furniture, claims processing, or warranty services is a plus.
Technology:
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Google Sheets and web-based CRMs.
• Must have a reliable computer setup (including dual monitors and a mouse) and strong internet bandwidth to support remote work.
Skills:
• Exceptional verbal and written communication.
• Strong analytical and decision-making capabilities.
• Excellent phone etiquette and professionalism.
• Ability to multitask in a metric-driven environment.
• Self-motivated, detail-oriented, and organized.
Other:
• Valid driver’s license and acceptable Motor Vehicle Record (MVR).
• Ability to work independently and collaboratively.
Work Environment & Physical Requirements
• Remote, professional home office environment.
• Sedentary work: Ability to sit for extended periods and operate a computer and phone headset.
• Occasional lifting of items up to 10 lbs may be required.
Why Join AHM Furniture Service?
At AHM, we are committed to excellence in furniture service and customer care. We take pride in our collaborative team environment, professional growth opportunities, and dedication to service quality. Join a team where your skills make a difference in every customer interaction.
To Apply:
Please submit your resume and any supporting materials at the apply link below: